Refund & Cancellation Policy
Effective Date: October 25, 2026 · Beraxis Systems Inc.
14-Day Money-Back Guarantee100% Risk Free
We stand behind the quality and reliability of the Beraxis autonomous ERP & CRM suite. If you are not completely satisfied with your subscription, you may request a full refund within 14 calendar days of your initial purchase — no complicated questions or hidden deductions.
1Refund Eligibility
Our 14-day refund policy applies to all first-time purchases across the Beraxis platform, including:
- Standard Plan: Both monthly ($5.00/mo) and annual ($1.00/mo billed at $12.00/year) licenses.
- Custom Enterprise Plan: Monthly and annual enterprise deployments.
- Leads Pool Solo: Standalone monthly directory subscriptions requested within 14 days of activation.
- Accidental Renewals: If you did not intend to renew an annual subscription and notify us within 7 calendar days of the charge without utilizing lead exports, we will issue a full refund.
2Merchant of Record & Payment Processing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record (MoR) for all our orders.
Paddle provides customer service inquiries, handles international tax/VAT calculations, maintains Level-1 PCI-DSS card security, and executes official refund authorizations. All billing descriptors on your card or bank statement will display as PADDLE.NET* BERAXIS or PADDLE.COM.
3How to Request a Refund
Requesting a refund is simple and rapid. You can initiate a request through either of the following channels:
Send an email to support@beraxis.online with your account email and Paddle Transaction / Order ID.
Visit Paddle's direct buyer assistance page at paddle.net to view order history, download invoices, or submit inquiry tickets.
4Refund Processing & Payout Timelines
Once approved by our support team or Paddle:
Authorization within 24–48 Hours
We review and approve valid requests within 1 to 2 business days.
Bank Crediting within 5–10 Business Days
Paddle immediately credits your original payment method (Visa, Mastercard, Amex, Apple Pay, Google Pay, or PayPal). Depending on your issuing bank, funds appear on your statement in 5–10 business days.
5Subscription Cancellation Terms
You may cancel your recurring SaaS subscription at any time with zero termination penalties.
- •Navigate to Billing Settings inside your Beraxis workspace, or contact our support desk.
- •Upon cancellation, your access remains fully unlocked and functional until the conclusion of the paid term.
- •No subsequent billing renewals will be scheduled once canceled.
6Corporate Identity & Physical Address
For any billing inquiries, refund verifications, or postal correspondence, contact Beraxis Systems directly:
US Office: Miami, Florida, United States
Operations Office: 20, 21, Mobile Arena, SOAN Garden, Islamabad
Have questions about your billing?
Our 24/7 client concierge is ready to assist you with subscription upgrades, renewals, and invoice management.